This Module will provide an overview on the tickets that are applicable to the Client Management Support (CMS) Team and how the ticketing system works.


Expected Duration: Approximately 20 minutes

Delivery Method: Text only, sound NOT needed during this Module

Assessment: At the end of the Module is a quiz.  The quiz is not graded and can be taken as many times as needed.  If you find yourself struggling to correctly answer the questions, it is recommended that you retake the Module, as questions from the quiz will be found on the final assessment. The final assessment will be given once you have completed all the Modules in this Course.  The final assessment requires a passing score of 80% or higher.  You will have two attempts to pass.

WPCATFILTER1: Client Manager Support (CMS)
KENAIFILTER1: Client Manager Support (CMS)

This Course is broken out into 4 Modules.  Module One will provide an overview on how Title is triggered; in Module Two we will review the Title Order; Module Three will provide you with a deeper understanding of how to review and upload the Title Documents; and in Module Four we will dive into the Closing Agent Approval Process.

Expected Duration: Approximately 2 Hours

Delivery Method: Text only, sound NOT needed for course

Assessment:  At the end of each Module is a quiz, which is not graded and can be taken as many times as needed.  If you find yourself struggling to correctly answer the questions, it is recommended that you retake the Module, as questions from the quizzes will be found on the final assessment. The final assessment will be given once you have completed all the Modules in this Course.  The final assessment requires a passing score of 80% or higher.  You will have two attempts to pass.

WPCATFILTER1: Client Manager Support (CMS)
KENAIFILTER1: Client Manager Support (CMS)

Through this Course you will learn what a Mortgage Credit Reject is and how to log it into FHA Connection.


Expected Duration: Approximately 30-60 minutes

Delivery Method: Text only, sound NOT needed during this Module

Assessment: This Course does not contain a quiz.  However, there will be a Final Assessment.  The Final Assessment requires a passing score of 80% or higher.  You will have two attempts to pass.

WPCATFILTER1: Client Manager Support (CMS)
KENAIFILTER1: Client Manager Support (CMS)