This
Module will provide an overview on the tickets that are applicable to the
Client Management Support (CMS) Team and how the ticketing system works.
Expected Duration: Approximately
20 minutes
Delivery Method: Text only, sound NOT needed during this
Module
Assessment: At the end of the Module is a quiz. The quiz is not graded and can be taken as many times as needed. If you find yourself struggling to correctly
answer the questions, it is recommended
that you retake the Module, as questions from the quiz will be found on the final assessment. The final assessment
will be given once you have completed all the Modules
in this Course. The final assessment requires a passing score of 80% or higher. You will have two attempts to
pass.
Expected
Duration: Approximately 2 Hours
Delivery
Method: Text only, sound NOT
needed for course
Assessment: At the
end of each Module is a quiz, which is not graded and can be taken as many
times as needed. If you find yourself struggling to correctly answer the
questions, it is recommended that you retake the Module, as questions from the
quizzes will be found on the 
Expected
Duration: Approximately
30-60 minutes
Delivery Method: Text only, sound NOT needed during this
Module
Assessment: This Course does not contain a quiz. However, there will be a Final Assessment.
The Final Assessment requires a passing score of 80% or higher. You
will have two attempts to pass.